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  • contact@winenjo.com
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Return policy

Return & Refund Policy

Effective Date: 30 May 2025
Company Name: Winenjo Ltd
Company Number: 16424529
Email: contact@winenjo.com
Registered Office: 196 High Road, London, N22 8HH, United Kingdom

Overview

At Winenjo Ltd, we aim to deliver a fair and transparent experience for all participants. Given the specific nature of our skill-based competitions, our return and refund policy reflects the rules of such prize-based services. Please read the terms below carefully.

1. Finality of Purchases

All entries submitted to Winenjo competitions are non-refundable and irreversible once payment has been confirmed.
Because entries form part of a skill-based competition, cancellations, refunds, or exchanges are not permitted under any circumstance after confirmation.

However, if you detect an error before finalising your payment, please contact our team at contact@winenjo.com promptly. We will attempt to correct the issue if the transaction has not yet been processed.

2. Damaged or Faulty Prizes

If a product you receive as a prize is damaged or defective upon delivery, please notify us within 7 days of receipt by emailing contact@winenjo.com, including clear photo or video evidence.

Based on the situation and at our sole discretion, we may:

  • Offer a repair
  • Send a replacement item
  • Provide a refund

3. Delivery Discrepancies

If your parcel includes an incorrect item or is missing components, please contact us within 7 days of delivery. We will assess the issue and may resolve it by:

  • Sending the correct or missing item(s)
  • Offering an appropriate compensation or refund

4. Return Shipping Conditions

Unless explicitly agreed otherwise, return shipping costs related to repairs, replacements, or other corrective actions are your responsibility. We strongly advise:

  • Using tracked and insured courier services
  • Properly packaging returned items

Winenjo Ltd accepts no liability for items lost or damaged in return transit.

5. Refund Timelines

If a refund is granted, it will be processed within 14 business days of confirmation.
Refunds will be issued via the same method used during the original purchase. Please note that refund processing times may vary depending on your bank or payment provider.

6. Limitations of Liability

We are not responsible for losses, damages, or delays resulting from factors beyond our control, such as:

  • Delivery service disruptions
  • Customs or border clearance delays
  • Weather conditions or logistical failures

Our liability is strictly limited to direct issues under our responsibility.

7. Commitment to Customer Experience

Although we do not offer general refunds or entry cancellations, we genuinely value your satisfaction.
If you experience an issue or are unhappy with any aspect of your prize or delivery, we encourage you to reach out at contact@winenjo.com.
Each case will be reviewed individually and we will strive to offer a reasonable resolution where appropriate.

8. Your Legal Rights

Nothing in this return policy affects your legal rights as a consumer under applicable UK or international consumer protection laws.
If you believe your rights have not been respected, please contact us so we may assist.

Additional Resources